The Swivel-Chair Problem: Why Federal Action Officers Are Still Losing Hours to Email and Spreadsheets
Ask any Action Officer in a federal headquarters element what they actually do each day, and the answer rarely matches their job description. Most of their time isn’t spent on analysis — it’s spent on coordination: forwarding emails, updating spreadsheets, chasing suspenses, reformatting Staff Summary Sheets, and toggling between a half-dozen systems that were never […]





