Most organizations think of identity management as a solved problem. After all, platforms like Azure Entra ID, ServiceNow, and Microsoft 365 are already central to enterprise workflows. They create accounts, assign permissions, authenticate users, and integrate with cloud applications your teams depend on every day.
But for many organizations — especially those with complex identity architectures, hybrid environments, or high-security requirements such as Federal government, Defense, Healthcare, and Financial Services — the reality is far more complicated.
There’s a growing blind spot quietly impacting security teams:
Identity creation is automated and reliable — but identity removal often isn’t.
And that gap is where the most serious risks emerge.
The Quiet Problem: Modern Identity Systems Don’t Always Complete the Full Lifecycle
Identity security is not just provisioning and authentication. A complete identity lifecycle includes:
- Provisioning (account creation)
- Access assignment
- Access modification
- Certification and recertification
- Suspension or access reduction
- Deprovisioning
- Hard delete / account retirement
Here’s the surprising truth:
Most enterprise identity platforms only handle Steps 1–3 well.
And many don’t consistently automate Steps 6–7 across all connected systems.
Even in highly mature environments, security teams report:
- Orphaned accounts left behind after employees depart
- Mismatched Single Sign-On behavior between Azure Entra ID and ServiceNow
- Residual access artifacts when accounts are partially disabled
- Access privileges lingering in connected systems
- Audit logs scattered across separate platforms
- Manual tickets and spreadsheets required to “fill in the gaps”
This is not a failure of Azure or ServiceNow — it’s a reality of modern, federated identity architecture.
And until recently, no single solution tied these systems together across the entire identity lifecycle.
Where Identity Lifecycle Breaks Down (and Why It Matters)
Azure Entra ID excels at provisioning
It’s fast, reliable, and deeply integrated with Microsoft 365 and cloud applications.
But account removal is where things get fragmented
Out-of-the-box configurations don’t always complete “hard delete” operations — especially across downstream systems. This is common and well-documented in hybrid identity environments.
ServiceNow workflows add another layer of complexity
ServiceNow governs approvals, access requests, and HR-driven changes — but does not retire accounts on external platforms by itself.
Microsoft 365 and SharePoint add documentation and compliance challenges
Identity events often need corresponding documents, approvals, evidence, and policy artifacts stored securely for audit.
The result is predictable:
A large percentage of organizations unknowingly maintain dormant or partially deactivated accounts — sometimes for years.
For high-security agencies and regulated enterprises, that is unacceptable risk.
The Discover Technologies + SailPoint Partnership Closes These Gaps
With Discover Technologies joining the SailPoint Delivery Services Partner Program, organizations now get:
✔ Complete identity lifecycle governance
SailPoint manages creation, modification, certification, suspension, and removal across all connected systems — including Azure, ServiceNow, and Microsoft 365.
✔ Automated deprovisioning that eliminates orphaned accounts
SailPoint completes end-to-end account removal, resolving one of the most common blind spots in enterprise IAM.
✔ Documented, auditable identity workflows across Microsoft 365
With DTech Apps DocIntegrator, every identity event is:
- Documented
- Version-controlled
- Stored securely in SharePoint
- Linked to ServiceNow records
- Audit-ready
✔ Unified approvals and cross-department workflows with ServiceNow
Tasker and DocIntegrator allow users to stay within ServiceNow for all identity-related tasks — without needing costly fulfiller licenses.
✔ Proven compliance alignment for highly regulated sectors
Together, the platforms support:
- FedRAMP
- FISMA
- HIPAA
- SOX
- CJIS
- DoD Zero Trust frameworks
This partnership brings identity governance, documentation, and workflow automation into a single ecosystem.
Why This Matters for Enterprises and Government Agencies
1. Zero Trust requires complete lifecycle visibility
If any user account — internal or external — persists beyond its need, Zero Trust collapses.
2. AI and automation increase the stakes
AI-enabled systems amplify risks when identity controls are incomplete or inconsistent.
3. Hybrid environments demand orchestration, not just integration
Identity governance must operate across:
- Azure Entra ID
- ServiceNow
- Microsoft 365
- HR systems
- On-prem directories
- Cloud SaaS platforms
4. Compliance teams need centralized, verifiable audit trails
Regulations now require demonstrable lifecycle control — not just identity provisioning logs.
5. IT and security teams need to reduce manual ticket volume
Automation eliminates countless hours spent reconciling identity anomalies.
A Stronger, More Complete Identity Security Foundation
Identity is the new perimeter.
And as organizations expand their cloud footprint, adopt AI tools, and connect more systems to Microsoft 365 and ServiceNow, identity lifecycle gaps will only become more dangerous.
The partnership between SailPoint and Discover Technologies creates a unified solution that:
- Prevents orphaned accounts
- Improves audit readiness
- Standardizes identity actions
- Simplifies cross-platform governance
- Strengthens Zero Trust adoption
- Reduces licensing costs
- Eliminates manual work
- Integrates security with document management
For organizations aiming to modernize identity security across both enterprise IT and public-sector environments, this partnership delivers the level of lifecycle consistency and governance that cloud identity alone cannot achieve.
Learn More
To explore how Discover Technologies and SailPoint can help you secure your full identity lifecycle, visit:
👉 www.dtechapps.com